FAQ

Welcome to the Luxynaty FAQ section — your quick guide to shopping with confidence.
Here you’ll find answers to the most common questions about our products, orders, delivery, returns, and more.

Need more help? Our customer care team is always here for you:

📧 Email: care@luxynaty.com
📞 Phone: +44800
🏢 Address: 306 Bethnal Green Road, London, E2 0AG, United Kingdom

General Questions

Q: What is Luxynaty?

A: Luxynaty is a UK-based online boutique offering stylish, high-quality fashion curated to elevate confidence and everyday style. Our collections combine modern design, comfort, and timeless elegance — perfect for any occasion.

Q: How can I contact customer support?

A: You can contact us anytime at care@luxynaty.com or by calling +44800 during our support hours listed below.

Orders & Shipping

Q: How do I place an order?

A: Simply browse our collections, choose your favourite items, and check out securely on our website.

Q: What payment methods do you accept?

A: We accept:

Visa
MasterCard
American Express
Apple Pay
Google Pay

All payments are securely processed in GBP (£).

Q: How long does delivery take?

A: Orders are processed within 1–2 business days.
Standard delivery usually takes 3–7 business days, meaning most UK orders arrive within 4–9 working days from order confirmation.

Q: Do you ship internationally?

A: Not yet. We currently ship exclusively within the United Kingdom.

Q: Is shipping free?

A: Yes — all UK orders include free standard shipping, with no minimum spend required.

Q: Will I receive tracking information?

A: Yes. Once your order ships, you will receive a tracking link via email to follow your package in real time.

Returns & Exchanges

Q: What is your return policy?

A: You may return or exchange eligible items within 30 days of delivery. Items must be unused, unworn, unwashed, and in original packaging with tags attached.

Q: How do I return an item?

A: Email us at care@luxynaty.com with your order number and reason for return.
Once approved, we’ll send you a free pre-paid return label and instructions.

Q: How are returns handled?

A: All returns are completed by mail. You can drop your parcel at Royal Mail or an approved courier point.
Please keep proof of postage until your return is processed.

Q: Do I have to pay for return shipping?

A: No — all approved returns and exchanges are free.

Q: Can I exchange an item?

A: Yes. Exchanges are accepted within 30 days for a different size, colour, or product of equal value. Replacement items ship free once we receive your return.

Q: How long do refunds take?

A: Refunds are issued within 7 business days of receiving and inspecting your returned item. Funds are returned to your original payment method in GBP (£).

Q: Are there any non-returnable items?

A: Yes.
We cannot accept returns for:

Underwear or hygiene-protected items once unsealed
Personalised or customised products
Made-to-order items
unless they arrive damaged or defective

Products

Q: Are your products high quality?

A: Yes. Every product is carefully selected to meet our standards for durability, comfort, and style.

Q: How do I choose the right size?

A: Each product page includes a detailed size guide.
If you’re unsure, feel free to contact us — we’re happy to help.

Q: Do you offer sustainable products?

A: Yes. We are continuously growing our range of eco-friendly and ethically produced items.

Account & Security

Q: Do I need an account to shop?

A: No, you can check out as a guest.
However, creating an account allows you to:

Track orders
Save delivery addresses
Access special offers

Q: Is my personal information secure?

A: Absolutely. We use SSL encryption and PCI-compliant payment gateways to ensure your data is protected.

Q: How do I subscribe to your newsletter?

A: Scroll to the bottom of our homepage and enter your email to receive updates, promotions, and exclusive offers.

Contact Us

Need assistance? We’re here to help: