Payment Policy

Welcome to luxynaty.com
This Payment Policy explains how Luxynaty (“we”, “our”, or “us”) manages payments, payment details, and related processes for orders placed through our online store.
By making a purchase, you agree to the terms outlined below.

Accepted Payment Methods

We currently accept:

▹ Major credit and debit cards: Visa, MasterCard, American Express

Currency

Since Luxynaty operates exclusively within the United Kingdom, all transactions are processed in:

▹ GBP (£)

No other currencies are used at checkout.

Payment Information

Accuracy & Responsibility

When placing an order, you agree to provide complete and accurate payment details, including:

▹ Email address
▹ Billing address
▹ Payment information

Please ensure all details remain updated to prevent delays in processing or delivery.

Pricing & Promotions

Pricing Policy

▹ All prices displayed on luxynaty.com are listed and processed in GBP (£).
▹ We reserve the right to update prices, adjust availability, or discontinue products at any time without notice.

Promo Codes

▹ Promotional codes must be applied at checkout.
▹ They cannot be added after an order is placed.
▹ Discounts cannot be combined unless clearly stated.

Order Confirmation & Receipts

Order Confirmation

Once your order is completed, you will receive an email confirmation including:

▹ Items purchased
▹ Selected shipping method
▹ Payment and contact details

This confirmation email serves as your purchase receipt.

Invoice

A detailed invoice will be provided either:

▹ Within your shipping confirmation email, or
▹ Inside your package

The invoice includes itemised charges, applicable discounts, and any shipping fees.

Payment Processing

Authorisation

By submitting your payment details, you authorise Luxynaty to charge the total order amount to your chosen payment method.
All payment transactions undergo:

▹ Security verification
▹ Fraud prevention screening

Payment Failure

If your payment fails or is declined:

▹ We will notify you via email
▹ Your order will not be shipped until payment is successfully processed
▹ You may be asked to use an alternative payment method

Disputes & Chargebacks

If There’s an Issue

If you experience any problems with your order — such as a missing parcel, incorrect item, or billing confusion — please contact us directly at care@luxynaty.com
We will work quickly and fairly to resolve the issue.

Chargebacks

All chargebacks are carefully reviewed.
If a chargeback is determined to be incorrect, fraudulent, or abusive, Luxynaty may:

▹ Rebill the customer for the full order amount
▹ Apply administrative or investigation fees if necessary

We strongly encourage contacting us before opening a chargeback, as most issues can be resolved quickly.

Contact Us

Email: care@luxynaty.com
Phone: +448085310383
Address: 306 Bethnal Green Road, London, E2 0AG, United Kingdom

Support Hours (GMT – London):
Monday–Friday: 9:00am – 5:00pm
Saturday & Sunday: 10:00am – 2:00pm

▹ We respond within 24 hours.
▹ For more support, visit our Contact Us page.